Customer Service Officer - Insurance

Client Details

Well established insurance company with presence globally

Description

• Provide prestige customer-oriented services to the customers, agents and brokers using the centre.
• Provide application checking services to agents and brokers
• Support MCV client verification process
• Provide effective solutions to agents and customers' inquiries within a predetermined time frame in a proactive and professional manner.
• Ensure accuracy and compliance of all requests completed with high quality standards
• Handle conference / meeting room reservations and follow-up work
• Resolve complex cases and complaints arising from work
• Provide other service support and work at different locations of Agency Service Centre when necessary
• Cooperate with team members and others to achieve desired results and support business needs
• Support ad-hoc tasks to achieve desired results of business needs

Profile

• Degree holder with experience in insurance industry
• HKDSE/HKCEE/ diploma qualification with customer service experience in life insurance industry will also be considered
• Passed in Paper I & III under Insurance Intermediaries Qualifying Examination (IIQE) preferred
• LOMA qualifications will be an advantage
• Excellent customer service and interpersonal skills
• Good command of English and Chinese, both spoken and written
• Fluency in Mandarin is required
• Quick learner with strong analytical and problem-solving skills

Job Offer

Good culture in a growing company

To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Hayley Law on +852 3412 4814.

As part of PageGroup, Michael Page is a leading professional recruitment consultancy specialising in the recruitment of permanent, contract and temporary positions on behalf of the world's top employers. PageGroup operates through 155 offices in 35 countries worldwide. First established in London in 1976, we've been bringing jobseekers and employers together for more than 30 years. London listed, we opened our first Asian office in Hong Kong in 1994 and currently we have offices in all major business hubs across the APAC region, including Australia, Singapore, Tokyo, Malaysia, India, Taiwan, Shanghai, Beijing, Shenzhen, Guangzhou, Pudong and Suzhou.

So if you're looking to take your career to the next level, visit www.michaelpage.com.hk

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