Assistant Manager – Complaint Handling (Ref:SO-AMCH)

• Handle complaint case independently and conduct prompt and detailed investigation of the case
• Ensure investigations are handled in compliance with relevant procedures and regulatory requirements in a timely and appropriate manner
• Promote, develop and implement service improvement activities
• Degree holder or above with minimum 7 years of customer service or complaints handling experience which at least 2 years at managerial level
• Knowledge of banking / financial institutions products and operations will be an advantage
• Proficiency in spoken and written English and Chinese
• Excellent interpersonal and communication skills
• Candidate with more experience will consider as Deputy Manager

Please visit our web site https://www.publicbank.com.hk/en/aboutus/careeropportunities for other career opportunities within our Group

Interested parties please send your resume quoting our job reference number together with present & expected salary (a must) to the Human Resources Department at [Apply_button]or Fax No. 2815 3157 or Human Resources Department, 12/F, Public Bank Centre, 120 Des Voeux Road Central, Hong Kong.

Personal data collected will be used for recruitment purpose only and will be treated in accordance with the Bank’s Personal Information Collection Statement, a copy of which will be provided immediately upon request by contacting our Human Resources Department at the above email address.

We are a wholly owned subsidiary of Public Financial Holdings Limited (“PFHL”), a company listed on the stock exchange of Hong Kong (Stock Code 626). PFHL is a subsidiary of Public Bank, Malaysia, a leading commercial bank in Malaysia. To cope with our expansion plan and to strengthen our business operations in Hong Kong, we invite high caliber professionals to join us and be a member of our successful team. If you are looking for a career, not just a job, here is a good opportunity for you.

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